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Terms & Conditions

Last updated: December 16, 2025

OVERVIEW

Welcome to KingMurals. KingMurals is operated by Sam King, a sole trader based in London, United Kingdom. The terms “we”, “us” and “our” throughout this document refer to Sam King trading as KingMurals.

KingMurals operates this website (kingmurals.co.uk), including all related information, content, features, and services in order to provide you with professional mural painting, graffiti art, and signwriting services (the “Services”).

Please read these Terms & Conditions carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these Terms & Conditions or Privacy Policy, you should not use or access our Services.

SECTION 1 – QUOTES AND BOOKINGS

When you request a quote through our website or by contacting us directly, you are inquiring about our services. A quote is not a binding contract until both parties have agreed to the terms and a deposit has been paid.

Quote Requests: You agree to provide accurate and complete information about your project, including space dimensions, surface conditions, design requirements, timeline, and budget expectations.

Quote Validity: Quotes are valid for 30 days from the date of issue unless otherwise stated. After this period, we reserve the right to revise pricing based on changes in materials costs or availability.

Acceptance: To accept a quote and book our services, you must provide written confirmation (email is acceptable) and pay the agreed deposit.

Deposits: A deposit (typically 30-50% of the total project cost) is required to secure your booking. Deposits are non-refundable once work has commenced, unless we are unable to fulfill our obligations.

Project Changes: Any changes to the agreed scope of work must be discussed and approved in writing. Additional work may result in revised pricing and timeline.

SECTION 2 – OUR SERVICES

We have made every effort to accurately represent our services and portfolio work on our website. However, please note that colors may appear differently on your screen due to device settings and lighting conditions in photographs.

All custom artwork is unique and hand-painted. While we work closely with you to achieve your vision through design mockups and approvals, final results may have minor variations from digital mockups due to the nature of hand-painted art.

We reserve the right to decline any project at our discretion, including projects that:

  • Involve illegal content or violate intellectual property rights

  • Require work in unsafe conditions

  • Are not feasible within the client’s budget or timeline

  • Conflict with our values or professional standards

SECTION 3 – PROJECT EXECUTION

Timeline: Project timelines provided in quotes are estimates based on typical conditions. Actual completion times may vary due to weather (for exterior work), surface preparation requirements, design complexity, or unforeseen circumstances.

Access: You are responsible for providing safe and reasonable access to the work area. Specific access requirements (such as ladders, scaffolding, lighting, or other equipment) will be discussed and agreed upon during the quote process. You must ensure the area is clear of obstructions before work begins.

Surface Preparation: Basic surface cleaning is included in our quotes. Extensive repairs, priming, or preparation may incur additional charges if not included in the original quote.

Design Approval: You will be provided with design mockups for approval before work begins. Once approved and work has commenced, significant design changes may result in additional charges.

Weather Delays: For exterior projects, we cannot guarantee completion dates due to weather conditions. Work may be paused during rain, extreme temperatures, or other conditions that affect paint application and quality.

SECTION 4 – PAYMENT

Payment Terms: Unless otherwise agreed:

  • Deposit: 30-50% due upon booking

  • Progress payment (for large projects): May be required at agreed milestones

  • Final payment: Due upon project completion

Accepted Payment Methods: Bank transfer, cash, or other methods as agreed.

Late Payment: Final payment is due within 7 days of project completion unless otherwise agreed. Late payments may incur interest charges at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

Pricing: All prices are in GBP (£) and include VAT where applicable. Prices do not include scaffolding hire, specialized surface preparation, or parking permits unless specifically included in the quote.

SECTION 5 – INTELLECTUAL PROPERTY

Your Rights: Upon full payment, you own the physical artwork created on your property.

Our Rights: We retain intellectual property rights to the designs, concepts, and creative process. This means:

  • We may photograph and use images of completed work for portfolio, marketing, and promotional purposes

  • We may display your project on our website and social media

  • You may not reproduce the design elsewhere without permission

Client-Provided Content: If you provide logos, images, or designs to be incorporated into the artwork, you warrant that you own or have permission to use this content and grant us a license to incorporate it into your project.

Third-Party IP: We will not knowingly reproduce copyrighted characters, logos, or designs without proper licensing. You are responsible for obtaining any necessary permissions or licenses for branded content you request.

SECTION 6 – WARRANTIES AND GUARANTEES

Workmanship: We guarantee our workmanship for 12 months from project completion, subject to reasonable wear and conditions.

Durability: We use high-quality, professional-grade materials designed for longevity. However, artwork lifespan depends on:

  • Location (interior vs. exterior)

  • Weather exposure

  • Surface quality and preparation

  • Maintenance

Exterior Work: Exterior murals typically last 5-10 years with proper surface preparation and suitable weather protection. We cannot guarantee longevity if surfaces deteriorate or if the artwork is not properly maintained.

Exclusions: Our warranty does not cover:

  • Damage from vandalism, accidents, or intentional harm

  • Surface deterioration or structural issues

  • Normal fading from UV exposure over time

  • Damage from pressure washing or harsh cleaning methods

  • Changes made by others to the artwork

SECTION 7 – CANCELLATIONS AND REFUNDS

By You:

  • More than 14 days before scheduled start: Deposit refunded minus 25% administration fee

  • 7-14 days before start: 50% of deposit refunded

  • Less than 7 days before start: Deposit forfeited

  • Once work has commenced: No refunds, payment for work completed is due

By Us: If we must cancel due to circumstances within our control, we will provide a full refund of any deposits paid.

Force Majeure: Neither party is liable for delays or cancellations due to events beyond reasonable control (extreme weather, illness, accidents, etc.).

SECTION 8 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, KingMurals (Sam King) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of business opportunity, arising from or related to our Services.

Our total liability for any claim arising from our Services shall not exceed the total amount paid by you for the specific project giving rise to the claim.

Nothing in these Terms limits our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded or limited under UK law

SECTION 9 – INDEMNIFICATION

You agree to indemnify and hold harmless KingMurals (Sam King) from any claims, damages, or expenses arising from:

  • Your breach of these Terms

  • Your violation of any law or third-party rights

  • Content you provide that infringes intellectual property rights

  • Unsafe conditions at the work site that you failed to disclose

SECTION 10 – PHOTOGRAPHY AND PROMOTION

We reserve the right to photograph all completed work and use these images for:

  • Portfolio and website display

  • Social media and marketing materials

  • Print and online advertising

  • Case studies and promotional content

If you require confidentiality or do not want your project publicized, you must inform us in writing before work begins. This may be agreed on a case-by-case basis.

SECTION 11 – COMPLAINTS AND DISPUTES

If you have concerns about our work, please contact us immediately. We are committed to resolving issues professionally and promptly.

Complaint Process:

  1. Contact us in writing with details of your concern

  2. We will respond within 5 business days

  3. If required, we will inspect the work and propose a resolution

  4. Remedial work (if warranted) will be scheduled at mutual convenience

Disputes: Any disputes arising from these Terms shall be governed by the laws of England and Wales, and parties agree to attempt resolution through good-faith negotiation before pursuing legal action.

SECTION 12 – SITE CONDITIONS AND SAFETY

Your Responsibilities:

  • Ensure the work area is safe and accessible

  • Disclose any hazards (asbestos, lead paint, structural issues, etc.)

  • Obtain any necessary permissions from landlords, building owners, or local authorities

  • Ensure adequate ventilation for interior work

  • Keep the area clear of people and pets during work

Our Responsibilities:

  • Maintain appropriate insurance

  • Work safely and professionally

  • Clean up the work area upon completion

  • Follow health and safety regulations

SECTION 13 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Your use of third-party sites is at your own risk.

SECTION 14 – PROHIBITED USES

You may not use our Services:

  • For any unlawful purpose

  • To request work that infringes intellectual property rights

  • To harass, abuse, or harm our staff

  • To provide false or misleading information

  • In any way that could damage our reputation or business

SECTION 15 – PRIVACY

All personal information collected through our Services is handled in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

SECTION 17 – ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and KingMurals regarding use of our Services and supersede any prior agreements or understandings.

Individual project quotes may contain additional specific terms that supplement these Terms & Conditions.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

SECTION 19 – CONTACT INFORMATION

Questions about these Terms & Conditions should be sent to:

KingMurals
Sam King
Email: info@kingmurals.uk
Phone: +44 7746 796 486
Location: Arena Design Centre, London, United Kingdom